Order Operations
Return and Replacement Policy
Sets the rulebook for return eligibility, evidence, and how Aikya Mart reviews clear policy violations.
Customers and vendorsLast updated March 14, 2026
1. Vendor-Controlled Return Rules
- •Return and replacement eligibility is defined by each vendor and must be clearly stated on the listing or checkout page.
- •Category-specific exclusions (for example, perishable, hygiene, made-to-order or sealed goods) may apply based on vendor policy and law.
2. Conditions for Return/Replacement
- •Vendors may require proof of purchase, delivery evidence, unboxing evidence and original condition/packaging where applicable.
- •Return windows, pickup/drop instructions and replacement timelines are controlled by the vendor.
3. Platform Role
- •Aikya Mart does not take custody of products and does not execute physical return logistics unless explicitly announced for a specific service.
- •Aikya Mart may review disputes, request supporting details and take marketplace action for clear vendor policy violations.