1. Raising a Grievance
- Customers and vendors may raise grievances through official support channels with issue summary and supporting evidence.
- For transaction disputes, users should first attempt resolution with the vendor before escalation.
Support and Escalation
Grievance Redressal Policy
Explains how complaints are raised, reviewed, escalated, and resolved through Aikya Mart compliance channels.
Clear acknowledgement and resolution targets with compliance ownership. Aikya Mart is a product of Aikya Tech and Talent Solutions and operates as marketplace software infrastructure unless a policy explicitly states otherwise.
2. Resolution Process
- Aikya Mart will acknowledge tickets, conduct triage and review available facts, policy position and supporting records.
- Where required, we may request additional evidence from both parties and record outcomes for compliance and repeat-violation tracking.
3. Escalation Contact
- Grievance Officer (Compliance Desk), Aikya Mart: grievance@aikyamart.in.
- Acknowledgement target: within 48 hours of ticket receipt.
- Resolution target: within 15 business days, subject to complexity and legal requirements.