Policy Center
Public obligations, internal guardrails, and marketplace standards in one calm place.
This center brings together the legal, commercial, compliance, and operational policies shaping how Aikya Mart serves customers, supports vendors, and protects the platform.
Privacy Policy
How Aikya Mart collects, uses, shares, and protects marketplace data across customer and vendor journeys.
Terms of Service
The core operating contract covering eligibility, account responsibility, transaction boundaries, and disputes.
Shipping and Delivery Policy
Defines delivery responsibility, timelines, and escalation routes when vendors handle fulfillment directly.
Return and Replacement Policy
Sets the return rulebook, evidence expectations, and platform review role for clear policy violations.
Refund and Cancellation Policy
Clarifies cancellation windows, vendor-led refunds, payment boundaries, and escalation mechanics.
Cookie Policy
Explains how essential and analytics technologies support session continuity, security, and platform improvement.
Vendor Terms and Conditions
Defines the commercial, compliance, listing, data-handling, and audit standards required to sell on Aikya Mart.
Acceptable Use Policy
Lists the prohibited behavior, automation misuse, and enforcement actions that protect platform integrity.
Grievance Redressal Policy
Explains how complaints are raised, reviewed, escalated, and resolved through Aikya Mart compliance channels.