Order Operations
Shipping and Delivery Policy
Defines delivery ownership, timelines, and escalation mechanics when vendors handle fulfillment directly.
Customers and vendorsLast updated March 14, 2026
1. Delivery Responsibility
- •Shipping and delivery are the vendor's responsibility, including carrier selection, dispatch, packaging and serviceability coverage.
- •Aikya Mart does not operate as a logistics carrier and does not guarantee delivery timelines.
2. Delivery Terms and Timelines
- •Estimated timelines shown on listings are vendor-provided and may change due to stock, distance, weather, operational or regulatory conditions.
- •Vendors must communicate dispatch status, delay reasons and expected updates to customers in a timely manner.
3. Delivery Disputes and Escalation
- •Customers should first contact the vendor for delayed, missing or damaged delivery issues.
- •If unresolved, customers may use Aikya Mart support and grievance channels for mediation and policy enforcement review.