Platform Terms

Terms of Service

The core platform contract covering eligibility, account responsibilities, transaction boundaries, liability, and dispute handling.

All marketplace participants6 sectionsLast updated March 14, 2026

Defines Aikya Mart as marketplace infrastructure, not merchant of record. Aikya Mart is a product of Aikya Tech and Talent Solutions and operates as marketplace software infrastructure unless a policy explicitly states otherwise.

1. Acceptance, Eligibility and Account Responsibility

By accessing or using Aikya Mart, you agree to these Terms and all applicable policies published by Aikya Mart.
You must be legally competent to enter into binding obligations under applicable law; if acting for a business entity, you represent authority to bind that entity.
Users and vendors must provide accurate information, maintain credential confidentiality, and remain responsible for all activity under their accounts.
If you do not agree to these Terms, you must stop using the platform.
Users and vendors must comply with applicable Indian law, including consumer, tax, data protection and information technology laws as relevant to their activity.

2. Platform Nature and Transaction Boundaries

Aikya Mart provides technology infrastructure connecting customers and vendors; Aikya Mart is not the seller of listed goods and is not a party to each sale contract.
Payments are handled directly between customer and vendor (or their selected payment channels). Aikya Mart is not a payment aggregator, escrow agent or settlement intermediary.
Delivery, cancellation, return and refund commitments are primarily determined and executed by the vendor, subject to vendor policy and applicable law.
Nothing in these Terms creates an agency, partnership, joint venture or fiduciary relationship between Aikya Mart and vendors for customer transactions.

3. Vendor and User Obligations

Vendors must ensure listing accuracy, lawful product/service sale, fair pricing disclosures and compliance with tax, consumer and local regulatory requirements.
Users and vendors must not post false information, manipulate reviews, impersonate others, or misuse platform communications.
Vendors are responsible for compliance with applicable consumer law disclosures, including obligations under Indian consumer/e-commerce laws where applicable.
Any off-platform arrangements remain at the sole risk and responsibility of the participating parties.

4. Prohibited Conduct, Suspension and Termination

Fraud, impersonation, unlawful content, abusive behavior, unauthorized access, scraping and policy evasion are prohibited.
Aikya Mart may remove content, suspend or terminate accounts, restrict access and preserve records for legal/regulatory purposes.
Serious violations may be referred to law enforcement or competent authorities.

5. Disclaimers, Limitation of Liability and Indemnity

Aikya Mart is not responsible for vendor inventory accuracy, product quality, fulfillment timelines or payment defaults between customer and vendor.
Users must attempt issue resolution with the vendor first and may escalate through Aikya Mart grievance channels where needed.
To the maximum extent permitted by law, platform services are provided on an 'as is' and 'as available' basis without warranties of uninterrupted or error-free operation.
To the extent permitted by law, parties using the platform agree to indemnify Aikya Mart for losses arising from their unlawful acts, policy breaches, or third-party rights violations.
Liability is limited to the maximum extent permitted by applicable law; nothing limits rights that cannot legally be excluded.

6. Governing Law and Dispute Resolution

These Terms are governed by applicable laws of India unless otherwise required by mandatory local law.
Before formal proceedings, parties should attempt good-faith resolution through Aikya Mart support and grievance channels.
Subject to mandatory consumer-law protections, disputes shall be subject to the courts having jurisdiction over the registered office location of Aikya Tech and Talent Solutions.
Nothing in these Terms limits statutory rights available to consumers under mandatory provisions of applicable law.